What happens after I send the form?
We reply within 24 hours to the e-mail address you give. We either ask a few questions about your site or propose a time for a call. You can also write to [email protected] or call us.
Contact form and detailsFrequently asked questions about working with Search Experts
Answers to the questions clients ask before the first conversation and at the start of the work. Questions about a specific service are answered on its page.
First contact
What happens after you write to us
Does the first conversation cost anything or commit me to anything?
No. The first conversation takes about 30 minutes and is free. After it, if you want, we prepare a quote, also free and with no obligation.
What the first conversation looks likeDo we talk by e-mail, phone or video?
Day-to-day matters go by e-mail. We prefer to discuss more important decisions by phone or video call, because it is easier to explain details and answer questions on the spot.
Do you sign a non-disclosure agreement?
Yes. If you want to show us data that is not public before the conversation, we sign a non-disclosure agreement (NDA) first.
Access and data
The access you grant and how to remove it
What access do you need?
It depends on what we agree. Public data is enough for the first conversation and the quote. For an audit or other analysis we need access to Google Search Console as a restricted user and, ideally, to Google Analytics 4 with the Viewer role. For local SEO we add Google Business Profile with the Manager role, and for an online shop we may add Google Merchant Center with Read-only access.
What do you not need from us?
For an audit or other analysis we do not need access to your site’s admin panel, server, FTP or database. Such access may only be needed if we agree that our developers will implement the recommendations. We do not ask for passwords to your Google accounts or for your customer and order database.
Do the Google accounts stay ours?
Yes. You grant access to our e-mail address from an account with the required permissions, and your business keeps control of permissions. In Google Business Profile you remain the owner. Managers cannot remove the owner or other users.
How do we remove your access?
Open each Google service’s access settings and remove our account from the user list. Revoke inherited account or group access at its source. In Google Business Profile, a new owner must wait 7 days before removing other users.
Do you sign a data processing agreement?
Yes. If the scope of work includes access to personal data, we sign a data processing agreement.
Who does what
Our part and your team’s part
Who makes the changes on the site?
It depends on what we agree. Usually your developer, software house or in-house team does it, and we describe the tasks so they can be moved into their system. If we agree on it, our developers can implement the recommendations. As part of ongoing SEO, we check after publication that the changes were implemented correctly. For other work, we agree the scope of this check separately.
Can you work alongside another agency?
Yes, if that agency runs a different channel, such as ads. Two SEO agencies running the same project at the same time makes no sense. We can, however, audit the site or give additional findings to the agency that already works with you.
Consulting and agency reviewsHow do you build links?
We earn links and mentions from valuable, topically related sites that are likely to support your site’s visibility. We do not publish our detailed selection criteria.
Who will run our project?
We name the person responsible for the project once the contract is signed. From then on you know who agrees tasks with you and who prepares the reports.
Audit, reports and measurement
Audit handover, reports and data
How is the audit report handed over?
We deliver the report and give you a few days to read it and collect questions. Then we schedule a call to go through the findings and the order of implementation.
SEO and GEO auditWhy do you not promise traffic or sales?
Traffic and sales also depend on prices, your offer, the season and competitors’ actions, which we do not control. We report visibility metrics: phrases in the TOP10, domain visibility and brand presence in AI answers, always compared with the starting point.
What we do not promiseWhat data do you work with?
Data from Google Search Console and Google Analytics, a full crawl of the site and our own daily measurement of AI assistants’ answers. You can check every conclusion at the source.
How we workQuote
Why there are no prices on the site
Why are there no prices on the site?
The cost depends on the size of the site, its condition and the scope of work, so a single figure on the page would be misleading. We prepare a quote for your site after a short conversation, free and with no obligation.
Ask for a quoteAbout the company
Meetings, languages and industries
Do you meet clients in person?
Our office is in Warsaw. For larger projects we travel to meetings, including outside Warsaw.
Do you work with companies outside Poland?
Yes. We talk and prepare materials in English as well.
What industries do you have experience in?
We have worked in search for 20 years and took part in projects for companies from almost every industry, from online shops to local services. The brands whose projects we worked on are shown on the home page.
Home pageHave a question that is not here?
Write or call. We reply within 24 hours.